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Steelo Containers LLP (“Steelo”, “we”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why, and how we keep it safe when you use steelo.in.
Information we collect
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Details you give us: name, email address, phone number, billing and shipping address.
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Order information: items purchased, order value, and payment status (we do not store your full card or banking details — these are handled by our secure payment partners).
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Automatically collected: device type, browser type, IP address, and how you use our site, collected through cookies and analytics tools.
How we use your information
We use your information to process and deliver orders, send order and delivery updates (including WhatsApp notifications via our shipping partners), respond to your queries, prevent fraud, improve our products and website experience, and — only if you opt in — send you offers and updates.
Sharing your information
We share information only as needed to run our business: with courier and logistics partners for order delivery, with payment gateways to process payments securely, and with service providers who help us operate the site. We do not sell your personal data to anyone. We may disclose information if required by law.
Cookies
We use cookies to keep your cart working, remember preferences, and analyse site performance. You can disable cookies in your browser, though some features may not work as well.
Data security & retention
We use reasonable technical and organisational safeguards to protect your data, and retain it only as long as needed for orders, legal, and accounting purposes.
Your rights
You may ask to access, correct, or delete your personal information, or withdraw marketing consent, at any time by writing to us. In line with India’s Digital Personal Data Protection Act, 2023, we’ll respond to valid requests within a reasonable timeframe.
Contact & grievances
For any privacy questions or requests, contact our Grievance Officer at customercare@steelo.in or by phone at +91 77380 33605.
Registered Office Address:
A-211/212, Synthofine Industrial Estate, Off Aarey Road, Goregaon East, Mumbai, Maharashtra, India. Pincode: 400063.
We may update this policy from time to time. The latest version will always be available on this page.